Privacy Policy
Last updated: 20 October 2024
This Privacy Policy describes how Cydysae ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our platform available at cydysae.com (the "Service"). By using the Service, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you provide when you register an account, enrol in a seminar, complete a form, or contact us. This may include:
- Full name
- Email address
- Password (stored in encrypted form)
- Billing and payment details
- Profile information and preferences
- Messages, feedback, and support requests
1.2 Information Collected Automatically
When you use the Service, we automatically collect certain technical and usage data, including:
- IP address and approximate geographic location
- Browser type and version
- Device type and operating system
- Pages visited, time spent, and navigation paths
- Referring URLs
- Session identifiers and cookie data
1.3 Information from Third Parties
We may receive information about you from third-party services, such as payment processors, authentication providers, or analytics partners, where permitted by their respective terms.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account
- To provide access to seminars, learning materials, and platform features
- To process payments and issue receipts
- To communicate with you about your account, purchases, and updates
- To send educational content, programme announcements, and relevant notifications
- To personalise your experience on the platform
- To monitor and improve platform performance and security
- To comply with legal obligations
- To prevent fraud, abuse, and unauthorised access
3. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract performance: Processing necessary to deliver the Service you have enrolled in or purchased
- Legitimate interests: Improving the platform, ensuring security, and communicating relevant updates
- Legal obligation: Compliance with applicable laws and regulatory requirements
- Consent: Where you have explicitly agreed to a specific use, such as receiving marketing communications
4. Cookies and Tracking Technologies
4.1 Types of Cookies We Use
| Category | Purpose |
|---|---|
| Essential | Required for the platform to function; cannot be disabled |
| Functional | Remember your preferences and settings |
| Analytics | Measure usage patterns and improve the Service |
| Marketing | Deliver relevant content and measure campaign effectiveness |
4.2 Managing Cookies
You may control or disable non-essential cookies through your browser settings or our cookie preference centre. Disabling certain cookies may affect the functionality of the Service.
5. Sharing of Information
We do not sell your personal data. We may share your information with:
- Service providers: Third parties who assist us in operating the platform, processing payments, or delivering communications, bound by confidentiality obligations
- Instructors and facilitators: Limited profile information necessary to deliver the seminar you are enrolled in
- Analytics partners: Aggregated or pseudonymised data to understand usage trends
- Legal authorities: Where required by law, court order, or to protect our rights and users
- Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction
6. International Data Transfers
As a global platform, your information may be transferred to and processed in countries other than your country of residence. Where such transfers occur, we apply appropriate safeguards to ensure your data is protected to a standard consistent with this policy.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. We may also retain data for a reasonable period after account closure to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, it is securely deleted or anonymised.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data, subject to legal retention requirements
- Restriction: Request that we limit the processing of your data in certain circumstances
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests or for direct marketing purposes
- Withdrawal of consent: Where processing is based on consent, withdraw it at any time without affecting prior processing
To exercise any of these rights, contact us at info@cydysae.com. We will respond within a reasonable timeframe and may request verification of your identity before acting on your request.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, disclosure, or destruction. These include encryption of data in transit and at rest, access controls, and regular security assessments. However, no system is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
The Service is not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information without appropriate consent, we will take steps to delete such data promptly. If you believe a child has submitted data to us, please contact us at info@cydysae.com.
11. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable requirements. When we make material changes, we will notify you by updating the date at the top of this page and, where appropriate, by sending a notice to the email address associated with your account. Your continued use of the Service after any changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Company: Cydysae
- Address: R166, Clogher, Co. Louth, Ireland
- Email: info@cydysae.com
- Phone: +353 1 454 0494
- Website: cydysae.com